Customer Service

***Bijouxxchic.com is open 24/7 and orders will still be shipped during this time. However, due to social distancing and for the safety of my family, postal service workers and I, orders will only be shipped out 2x a week. Shipping notifications will be sent via email on shipping day.

The Process:

You will receive email or SMS confirmation when your order has been received (order confirmation).
You will receive shipment confirmation with your tracking # via email or SMS, when your order is complete and being shipped out.
You will receive an out for delivery notification, the day your order is being delivered.
You will receive notification when your order has been delivered.

Production Time:

All African/Handmade pieces are made by hand and made to order, please allow up to 15-20 business days(Mon-Fri) before your order is shipped. This excludes shop vacations and Holidays. Your order will be made in the order it was received. You will receive an email with your tracking number when your order has shipped.

Should you need an item sooner, feel free to email: Orders@bijouxxchic.com to see if it is possible to have your order expedited, before you place your order.

SHIPPING

Domestic Shipping:

USPS First Class: 2-5 days with tracking, insurance included.

USPS Priority Mail: 1-3 days with tracking + $50 insurance.

USPS Express Shipping: 1-2 days delivery with tracking + $100 insurance.

Orders are shipped to the shipping address provided at checkout. If you would like to add additional services such as insurance, please contact me via email for a price quote at: Orders@bijouxxchic.com.

International Shipping:

IS NOT AVAILABLE AT THIS TIME

We do not refund for packages lost in transit.

We do not refund or replace stolen or un-retrieved packages marked as delivered. Please be sure to delivery address is correct.

Returned packages due to incorrect address will incur a reshipment fee.

RETURNS & EXCHANGES:

Due to the handmade nature of some items, I do not accept returns. Exchanges are accepted on all items (except earrings). Please contract me within 3 days after receiving your item. After contact item must be returned within 7 days or it will be subjected to a 15% restock fee. Item must have not been worn, damaged, or altered and sent back in the original packaging with receipt of purchase.

Buyers are responsible for return shipping cost. We are not responsible for packages that are lost or damaged in transit, it’s recommended that tracking is added to any returned packages.

All sale items and custom items are final sale.

PAYMENT:

We accept all major credit cards (Visa, Master Card, American Express, Discovery) transactions securely through PayPal. You will receive confirmation of your order through email. Taxes are applied to all Kentucky orders.

CONTACT US:

If you have any further questions after reading through this please send us an -email Bijouxxchicboutique@gmail.com or call us at 5026442146